It’s All Becoming Clearer

These past few weeks have gone by fairly quickly! As I go forward in my internship at Katie Wheeler Library, I’m finding myself getting really immersed in the activities. I’m feeling more like a librarian, although I still have a ways to go.  I’ve been working the reference desk quite a bit, both with my supervisor and on my own (of course, with a librarian within call range!). One morning, I was asked to take the door count and put out the daily newspapers the library receives—the Orange County Register, Los Angeles Times, Wall Street Journal, and  a Korean daily. At another public library where I work part time, this task isn’t completed by the reference librarian. We also receive other newspapers, but not everything arrives every day. I’ve discovered that the phones generally start ringing right on the dot at 10:00 am and will continue for the first 15 minutes at a steady pace. So you need to be ready to go! Many of the questions still deal with specific title requests, where you have have to do an item search to see if the library owns the title, or check to see what other branch has it and have it transferred in if the location is too far. I’ve also had opportunities to do more subject searches, though. These, of course, tend to be more complex. One gentleman asked me how he could research materials on businesses that have failed. At first, I was stumped! I had no idea how to begin searching the topic. Something to do with businesses! So I just typed in “business failures” because I couldn’t think of anything else, and to my surprise, that was an actual subject heading! I was able to locate appropriate materials for this patron to get him started. Another patron called on the phone to see if we had books on helping children cope with divorce. A search under the subject “divorce” brought up way too many headings and in the interest of speed, I transferred the request to a librarian. I did manage to conduct a reference interview and found out she wanted books children can read rather than books for parents so they can help their kids deal with divorce. A subtle change in semantics but one that makes a huge difference in what the patron was asking for.

I  played  with the Kindle and iPad a few more times to make myself more comfortable around them. I even walked a frustrated patron through downloading a Kindle book, for which he was extremely grateful. Being familiar with the procedures for downloading e-books to the Kindle and iPad made it much easier to do the same for the Nook, which was a new device for me this time around. I’m going to have to play around with that one a bit more, as it entails using Adobe Digital Edition and a USB cable (as opposed to being a wireless transaction). Also, my supervisor invited me to participate in an e-book open house the library is holding next month. I’m super-excited about it! I love that the library is recognizing a need for instruction in the community and is acting to provide that information on a personal level.

I also continued with collection development activities. I continued to log information about the holds coming into library to the Excel spreadsheet. There are patterns emerging, which I will analyze at a later date. I continue to weed full shelves to make room for new arrivals and rid the library of books that have not circulated in a while. This process is becoming much easier for me. Some decisions to discard are quite easy to make while others are iffy. With those, you really need to factor other criteria into your decision. These, I talk over with my supervisor and explain why I think something should be discarded, and I’m happy to report that she has agreed with my decisions 99% of the time! Thankfully, I don’t have to worry about discarding last copies. Those decisions are made by headquarters, and they will either tell us to get rid of it or reassign it to another branch. I find that I have to struggle a little to put aside my personal preferences when it comes to weeding. I need to remind myself sometimes that it is not my library but my community’s, and if they’re no longer interested in the book, it needs to go.

Overall, I’ve been really happy with the direction of my internship. I’m learning and doing professional activities that will help me achieve my learning outcomes and getting great advice on just about everything library-related!

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